Home Viewer Competition

Due to an error in the show where the competition answers read out were different on two different screens, we have cancelled the X Factor competition that was broadcast on Saturday 22nd October 2011. Anyone who entered can receive a full refund.  

Home Viewer Competition

We’re very sorry for this mistake and any inconvenience this has caused.

If you entered by SMS text message:
If you entered by text, you should receive a text message within 3 days explaining how to obtain your refund.

If you entered by telephone:
For all entrants who are BT customers, you will automatically receive a credit on your phone bill and you do not need take any further action.
 
All other entrants - where we have been able to identify your telephone number, you will receive a call from us within 6 weeks to arrange repayment.  If you believe you are eligible for a refund and have not been contacted within 6 weeks, please call our Customer Care line on 0844 881 4150 or email us at itvihelp@itv.com.

If you entered via red button on the Sky platform you will receive a call from us within 6 weeks to arrange repayment.  If you believe you are eligible for a refund and have not been contacted within 6 weeks, please call our Customer Care line on 0844 881 4150 or email us at itvihelp@itv.com

@The X Factor Added 25 Oct

OMG! The X Factor Live tour just got bigger, with an added date at the Cardiff Motorpoint Arena on April 4th 2012. More info coming soon! 

The X Factor Live Tour 2012